VP-ASP understands how important support is, especially to users who are new to e-commerce and the Internet in general. We provide a number of free online resources that you can use plus you can contact us at our Online Help Desk Ticketing System if you need human assistance.

If you have a pre-sales or general non-support query please go to our contact page and our sales team will be happy to assist.

Security Patches

Keep your VP-ASP Shopping Cart site up-to-date and secure by ensuring all of the latest patches are applied. Our security page provides a great deal of security information, as well as the latest patches. This page should be visited regularly and you should definitely read through everything before going live.

Click here to access the security updates page.

User Manual & Online Guides

In response to customer requests we now provide a PDF user manual which covers all of the features and configurations in the VP-ASP shopping cart software. For some of your more specific technical questions about VP-ASP and tips & tricks, refer to our online guides for details. The search facility will ensure you can find the answers you need quickly.

Click here to access our user guides.
Click here to access the online guides.

Customer Forums

With our online forum, you can correspond and share ideas with thousands of other VP-ASP users and access some common enquiries regarding VP-ASP. It is also a great resource to give you more information on how to make the most out of your VP-ASP shopping cart software.

Click here to access the customer forums.

Online Helpdesk

If you have first checked the above resources but can't find a solution, then you can send a request to our dedicated support team. Our support desk is manned for 20 hours a day Monday to Friday by our dedicated team of support professionals. We are also open for 16 hours a day on weekends for critical live site issues to ensure that your site is operational and trading at all times. We try to answer all questions within 6 hours and all tickets are dealt with within 24 hours.

Click here to access the online helpdesk.

Our online helpdesk system is charged via a 'user pays' Support Points System. This means that rather than losing support after 12 months, which has been a common complaint with previous versions, you will have lifetime support, at a minimal charge. You will also only be charged for support as you need it, meaning you can access it as little or as much as you choose.

In addition to this, the level of support offered will be even greater than before. This is because we now have the resources and a dedicated support team to answer your queries, more efficiently and effectively.

Click here for more information on the Support Points System.

Purchasing Points

If you need extra points or you are a new user and need help you can purchase Support Points here.